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GENERAL QUESTIONS
4K UHD TVS
LED TVS
CURVE MONITOR
LED MONITOR
SoundBar

NO POWER - No power, No LED

    1. Make sure the power cord is properly and securely connected.
    2. Try a different electric outlet.
    3. Try a new power cord.
    4. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

SCREEN IS BLACK AUDIO IS GOOD - No picture but has audio, Has sound, No picture

    1. If you are watching the TV tuner make sure the signal is good.  Sometimes with bad signals the picture will fail but the audio will still be present.
    2. Check if the video cable wire is loose. 
    3. Check if the video cable itself is bad.
    4. Check the source of the video (a dvd player or cable box or game console) to see if that has problems.  Try the source of the video with another TV if possible.  If it works then this tells you it is the TV’s issue.  If it does not work then it tells you the problem lies with the device.
    5. If you have checked all of the above, most likely the TV is at fault.  Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.  Please see if that solves your issue.
    6. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

NO PICTURE - Black Screen, No picture, No image, blank screen

    1. Make sure the power cable is connecting correctly.
    2. Make sure the TV is turned on.
    3. Make sure the video cables are connected correctly.
    4. Make sure the TV source is selected correctly corresponding to the cable you used for providing the TV with audio / video (ie. Red, gree, blue, red, and white cables are YPbPr).
    5. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

ADNORMAL COLORS - Distorted picture, fuzzy picture, distorted colors

    1. Check if the video cables are loose.
    2. Check if the video cables are correctly connected.  Sometimes with YPbPr (Component) cables it is possible to mix the green and blue connection.
    3. Check if the cable is corrupt.  Try a new set of cables to see if it makes any difference.

SCREEN IS WHITE - White screen, blank screen

    1. Check the source of video with another video device connected to the TV.  See if it works.
    2. Press the MENU button to see if the menu comes up.
    3. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

NO AUDIO - No sound, Sound makes funny noises, low sound

    1. Check the cables to see if they are tightly connected.
    2. Check the source to make sure your cables are connected to the correct source.
    3. If you are using HDMI then make sure you have set the audio signal to PCM instead of BITSTREAM.
    4. If you are using ANTENNA:AIR as your source, make sure your signal is strong.  Check with another channel to see if sound is coming through.
    5. Try another source with another device to see if there’s sound on the other source.  If there is it might be the device connected to your current source at fault.
    6. If all else fails, you will need to contact Sceptre’s Technical Support Group for help.

DOES NOT TURN ON - No picture, Not working, LED turns on

    1. Check your ac adapter to see if it is list. 
    2. Check the LED indicator light to see if it is lit.
    3. Check your AC adapter to see if its own LED indicator is lit.
    4. Try another wall socket to see if that is the problem.
    5. If all else fails, you will need to contact Sceptre’s Technical Support Group for help.

SCREEN SHOWS NO VIDEO - No Signal, Connecting cords, No picture, No video

    1. Check if the video cable wire is loose. 
    2. Check if the video cable itself is bad.
    3. Check the source of the video (a dvd player or cable box or game console) to see if that has problems. Try the source of the video with another TV if possible.  If it works then this tells you it is the TV’s issue.  If it does not work then it tells you the problem lies with the device.
    4. If you have checked all of the above, most likely the TV is at fault.  Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.  Please see if that solves your issue.
    5. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

PICTURE HAS PIXELS THAT ARE ALWAYS DISPLAYING THE SAME COLOR - Stuck Pixel, Pixel, colors do not change

    1. If you purchased it under 30 days.  Please exchange it with your retailer.
    2. If you are outside 30 days of return period please read the following.  Your TV is manufactured using an extremely high level of precision technology, however, sometimes some pixels of your TV may not display. Pixels defects within industry specifications are inherent to this type of product and do not constitute a defective product.  SCEPTRE sets limit on the LCD at 3 dead pixels in a cluster adjacent to each other, or 5 dead pixels in a combination of color and brightness. Any number of dead or bad pixels under the limit is considered to be within normal performance specification of the LCD and is not considered defective.

SCREEN SHOWS VIDEO OVER RANGE -

    1. Check if the video cable wire is loose. 
    2. Connect the previously known working monitor on the computer and make sure the video resolution conforms to the resolution supported by the LCD’s native resolution.  Most LCDs have a refresh tolerance of 60hz, please make sure the refresh rate is also 60hz.
    3. If this is a AV device such as a DVD player or cable box, then signal is not valid, try changing a new set of cables or changing out the DVD player or cable box to see if those are the problem.
    4. If you have checked all of those options and your unit is still giving you the over range message, you will need to contact Sceptre’s Technical Support Group for help.

SCREEN SHOWS VIDEO FOR A SECOND THEN GOES OFF, AUDIO IS STILL WORKING - Logo, No picture, No picture has sound

    1. Check if the video cable wire is loose. 
    2. Check another source to see if the same issue happens.
    3. If you have checked all those options, the most likely the TV’s back light or power inverter or power supply is not working.  You will need to contact Sceptre’s Technical Support Group for help.

THE LEFT SIDE OR RIGHT SIDE OF THE SCREEN IS PARTIALLY CUT OFF, WHILE THE OPPOSITE SIDE HAS A VERTICAL BLACK BAR - Lines, Black screen, back light, bulb

    1. Check another source to see if the same issue happens.
    2. Check the video cable to make sure it is not loose.
    3. If this is a TV, see if all the sources are giving you the same problem.  If they are then most likely the TV is at fault and you will need to contact Sceptre’s Technical Support Group for help.
    4. If this is a monitor, try going into the video card’s driver settings to see if you can adjust the image from the video card driver’s settings.  For more information on that you will also need to contact your video card technical support.
    5. If you have checked all of those options and your unit is still giving you the over range message, you will need to contact Sceptre’s Technical Support Group for help.

REMOTE CONTROL IS NOT WORKING - Remote control, broken remote

    1. Turn off the TV, unplug it from the socket.  Remove the batteries out of the remote for 30 minutes.  Press the remote buttons and the power button randomly for a good 2 seconds, and then reinstall the batteries.  Try the remote to see if it works. 
    2. The TV’s remote sensor is also housed in the same place as the power indicator light.  Please make sure there is line of sight from the remote control’s front sensor to the remote sensor of the TV.
    3. If both options above fail, and your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

TV REMOTE CODE - Remote control, program, programmable, cable remote

    1. This television follows SONY’s universal remote code. To find the actual code you must read through your own universal remote’s guide book.

THE TV TURNS ON OR OFF SLOWLY AND THE SCREEN SHOWS UP SLOWLY - long time to turn on, turn on slowly, slow power

    1. This TV is a High Definition liquid crystal display panel TV.  It requires a few more seconds than normal TVs to power up and show the picture.

NO SOUND ON PC - No sound, PC, sound not working

    1. Make sure you have a 3.5 mm mini-jack cable connected from your pc’s sound output to the TV’s VGA STEREO INPUT.
    2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

HDCP VIDEO SAYS NO HDCP SUPPORT - HDMI device not working, NO HDCP Support, HDCP not working, HDMI not working, DVI not working

    1. Reboot your HDCP video device but turning them off and unplugging the power cord.  Wait up to 8 minutes to plug the power back in to see if it works or not.
    2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

HDCP VIDEO HAS NO AUDIO - HDMI no audio, HDMI no sound, HDCP no sound, DVI no sound

    1. Make sure you have a 3.5 mm mini-jack cable connected from your HDCP video device’s sound output to the TV’s VGA STEREO INPUT.  If your HDCP video device uses RCA AUDIO jacks, you’ll need to obtain a RCA audio converted into 3.5 mm mini-jack cable.
    2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

CANNOT ACHIEVE THE RESOLUTION YOU WANT - Not support, Screen not the right size

    1. Make sure the unit is recognized as plug and play monitor.  Try updating your video card’s drivers as well.  If that does not help, most likely you’ll need to upgrade your video card to a newer one.
    2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

PICTURE IS DISTORTED OR HAS ABNORMAL SOUND - Fuzzy sound, sound crackling, humming noise

    1. This might be from interference from large electrical appliances, cars, motorcycles, or fluorescent lights.  If the TV is close to the wall, try moving the TV to another room in your house to see if the problem still occurs.
    2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

BIG BLACK BOX IN THE MIDDLE OF SCREEN - Closed captioning, black box, black in the middle

    1. You have turned on closed captioning and are using TEXT1 – TEXT4.  Change the setting to CC1 or turn off closed captioning and the box will disappear.  Refer to page 40 for more information.
    2. If the problem does not go away, check your AV device, maybe your cable or satellite box is sending that signal.  Check other sources to see if they give you the same problem.  If they do then most likely it’s the TV and you will need to contact Sceptre’s Technical Support Group for help.  If they do not then most likely it is the cable or satellite box, please check with your service provider for further help.

SWITCHING A CHANNEL OR SOURCE CHANGES THE VOLUME - AVL, Auto Volume, Automatic Volume, Volume changes on its own

    1. Different channels and inputs will sometimes have this effect because the channel signal’s own volume is already loud.  There is no way remove this completely.  The TV has an AUTO VOLUME LEVEL function that can combat this type of effect.  Please make sure that function is turned on.
    2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

THERE IS NOISE OR TRASH PIXELS ON THE SCREEN - Fuzzy picture, snowy picture, unclear

    1. When your TV’s resolution is higher than the digital channel’s broadcast resolution, the signal is up-converted to match your TV’s resolution.  Up-converting can cause this type of effect.
    2. If you still think that this is a problem with your TV, please contact Sceptre’s Technical Support Group for help.

TV TURNS OFF AUTOMATICALLY AFTER 5 MINUTES - Automatic shutoff, auto shut down, power saver, power saving

    1. The TV features a power saving mode which will automatically turn off the TV, if there’s no signal provided for more than 5 minutes.
    2. If the TV turns off even with video and audio showing on the TV screen, please contact Sceptre’s Technical Support Group for help.

How DO I CLEAN THE TV? - Clean, wipe, clear screen

    1. The power cable has to be removed from the power socket before cleaning the HDTV.
    2. Do not use volatile solvent (alcohol, rosin, and toluene) to clean the HDTV.  These type of chemicals might damage the housing and the LCD glass.
    3. Use a 100% cotton cloth or micro-fiber cloth for cleaning.
    4. If the remote control or bezel is dirty to the point where you cannot simply dry wipe it, please lightly dampen the wiping material (the wiping material cannot be dripping wet, because if water drips into the panel it will cause malfunction and possible permanent damage to the panel which will not be covered under the warranty) with clean water and wipe again.  Wipe the display with a dry micro-fiber cloth or 100% cotton cloth afterwards.

USB Port not displaying pictures/video? - USB, USB not working, USB video, USB

    1. Make sure that the files are of the supported type on the USB (JPEG or MP3s only).
    2. Make sure that you’re using a flash drive with a maximum size of 2Gigabytes.
    3. Unplug the USB drive, and then plug it back in.
    4. Make sure that your source is on ‘Media.’
    5. Make sure that your flash drive is formatted in FAT16 format.

TV has no power, LED is not illuminated.

    1.Make sure the power cord is properly and securely connected.
    2.Try a different electric outlet.
    3.Try a new power cord.
    4.If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

Indicator light show red / blue when turned on then eventually shut off, screen is black with no backlight

    Power inverter problem, ship in repair.

MY TV screen is black but I still have sound

    1.If you are watching the TV tuner make sure the signal is good.  Sometimes with bad signals the picture will fail but the audio will still be present.
    2.Check if the video cable wire is loose.
    3.Check if the video cable itself is bad.
    4.Check the source of the video (a dvd player or cable box or game console) to see if that has problems.  Try the source of the video with another TV if possible.  If it works then this tells you it is the TV’s issue.  If it does not work then it tells you the problem lies with the device.
    5. If you have checked all of the above, most likely the TV is at fault.  Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.  Please see if that solves your issue.
    6. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

HDMI Compatibility Issues Basic Information

    1. Try a known to be working HDMI cable to see if that helps.
    2. Purchase a new HDMI cable from an electronics store or online store to see if that helps.
    2. Turn both devices off then power each of them on separately.  See if that helps.
    3. If you still have the same problem please check with Sceptre's support team for further help on the subject.  www.sceptre.com/contactus.html

The contrast is too bright, and the text has coloring, what do I do?

    1. Obtain the TV's remote control.
    2. Press menu then navigate to Picture settings. Using the features like Sharpness, Saturation, Contrast and Brightness adjust the sliders for best viewing experience that you prefer.
    3.  If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

TV is displaying abnormal colors.

    1. If you are watching the TV tuner make sure the signal is good.  Sometimes with bad signals the picture will fail but the audio will still be present.
    2. Check if the video cable wire is loose.
    3. Check if the video cable itself is bad.
    4. Check the source of the video (a dvd player or cable box or game console) to see if that has problems.  Try the source of the video with another TV if possible.  If it works then this tells you it is the TV’s issue.  If it does not work then it tells you the problem lies with the device.
    5. If you have checked all of the above, most likely the TV is at fault.  Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.  Please see if that solves your issue.
    6. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

HDCP video is showing no HDCP support

    1. Reboot your HDCP video device but turning them off and unplugging the power cord.  Wait up to 8 minutes to plug the power back in to see if it works or not.
    2. If you are still experiencing issues, turn the TV off for 10 seconds then turn it back on.  See if the problem persists.
    3. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

Are Sceptre products compatible with Apple products?

    Yes, Sceptre TVs and monitors will display as plug and play devices when connected. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

Display has dead / stuck / bright pixels.

    1. If you purchased it under 30 days.  Please exchange it with your retailer.
    2. If you are outside 30 days of return period please read the following.  Your TV is manufactured using an extremely high level of precision technology, however, sometimes some pixels of your TV may not display. Pixels defects within industry specifications are inherent to this type of product and do not constitute a defective product.  SCEPTRE sets limit on the LCD at 3 dead, stuck or bright pixels in a cluster adjacent to each other, or 5 dead pixels in a combination of color and brightness. Any number of dead or bad pixels under the limit is considered to be within normal performance specification of the LCD and is not considered defective.

Picture is distorted or abnormal.

    1. Check if the video cables are loose
    2. Check if the video cables are correctly connected. Sometimes with YPbPr (Component) cables it is possible to mix the green and blue connection.
    3. Check if the cable is corrupt. Try a new set of cables to see if it makes any difference.
    If connected with the composite cables ) red yellow white) make sure you are on the AV source.
    If connected with component cables(green blue red white red) make sure you are on the YPbPr source.
    This might be from interference from large electrical appliances, cars, motorcycles, or fluorescent lights.  If the TV is close to the wall, try moving the TV to another room in your house to see if the problem still occurs.
    If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

The left side of right side of the screen is partially cut off, while the opposite side has a vertical black bar.

    1. Make sure that your display's aspect ratio is set to full or dot by dot.
    2. Check another source to see if the same issue happens.
    3. Check the video cable to make sure it is not loose. If this is a TV, see if all the sources are giving you the same problem.
    If this is a monitor, try going into the video card’s driver settings to see if you can adjust the image from the video card driver settings.
    If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

There is audio or sound coming from the TV.

    1. Check the cables to see if they are tightly connected.
    2. Check the source to make sure your cables are connected to the correct source.
    3. If you are using HDMI then make sure you have set the audio signal to PCM instead of BITSTREAM.
    4. If you are using ANTENNA:AIR as your source, make sure your signal is strong. Check with another channel to see if sound is coming through.
    5. Try another source with another device to see if there’s sound on the other source. If there is audio from the second source, then there may be an issue with your original device. Verify that the Original device is function correctly and try again.
    6. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

No Signal

    1. Check if your TV is on the right source. The inputs on the back of the TV will be labeled. Press the source button and select the same source that your connection is plugged in to.
    2. Check if the video cable wire is loose.
    3. Check if the video cable itself is bad.
    4. Check the source of the video (a dvd player or cable box or game console) to see if that has problems. Try the source of the video with another TV if possible. If it works then this tells you it is the TV’s issue. If it does not work then it tells you the problem lies with the device.
    5. If you have checked all of the above, most likely the TV is at fault. Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.
    6. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

Remote is not functioning properly

    1. Turn off the TV, unplug it from the socket.
    2. The TV’s remote sensor is also housed in the same place as the power indicator light. Please make sure there is line of sight from the remote control’s front sensor to the remote sensor of the TV.
    3. Remove the batteries out of the remote for about 10 minutes. Press the remote buttons and the power button for 2 seconds, and then reinstall the batteries.Try the remote to see if it works.
    4. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

How come my movie files do not play using the DVD player built into the Sceptre TV?

    Sceptre TVs with built in DVD players can play standard DVD and VCD movies only.  If you want to play movies or clips of home videos you have backed up onto a DVD disc, you will need to download a software that helps you copy or “burn” the files properly so that the DVD player recognizes the DVD and plays them properly.  Please reference the link below for further instructions.
    http://www.wikihow.com/Put-Movies-on-a-Blank-DVD

How do I program my remote to my TV?

    Our TVs will follow the same remote codes as Sony's. Please consult the manual for your universal remote for the specific code. If none of the codes provided work with your TV please contact your manufacturer of your remote or your service provider for more information.

Removing sticker labels on the

    Method A
    1. Use a hair dryer and blow on the sticker; this will warm up the sticker’s glue which will allow you to easily remove the sticker.
    2. Use regular tape to remove the glue residue by taping the glue residue then pulling the tape up.  Repeat this action until the glue residue is completely removed.Method B
    1. Use a product found commonly in hardware stores such as Home Depot or Lowes called Goo Gone or Goo Be Gone, dampen a paper towel with the solution and rub gently on the sticker area.
    2. Wait for 10-20 minutes.
    3. Try to remove the sticker by gently picking at the sides.  If the sticker still feels hard to peel off, repeat STEP 1.
    4. Once you remove the sticker, use the Goo Gone or Goo Be Gone solution again on the towel and wipe the area where the sticker was removed in order to remove the remaining glue residue.
    5. As an alternative you can use tape to remove the glue residue by taping the glue residue then pulling the tape up.  
    6. Repeat this action until the glue residue is completely removed.

HDCP video says no HDCP support

    1. Reboot your HDCP video device but turning them off and unplugging the power cord.  
    2. Wait up to 8 minutes to plug the power back in to see if it works or not.
    3. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

How do I mount my TV/ monitor?

    Most of our products will be VESA compatible; however, sizing will change with each model. Please consult your user manual for more information. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html