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GENERAL QUESTIONS
4K UHD TVS
LED TVS
CURVE MONITOR
LED MONITOR
SoundBar

I am reading about "Ultra HD". Is my new HDTV obsolete already?

Your TV's not obsolete, but it will soon be a generation behind state-of-the-art.      

So, what does "Ultra HD" mean exactly?

Ultra high definition (UHD) is a standard that exceeds high definition (HD). The Consumer Electronics Association defines UHD displays as having a 16:9 ratio (the same as HD) and a minimum pixel count of 3840 by 2160. HD maxes out at 1080p, which is 1920 by 1080 pixels.

Okay, so 4K has a lot more pixels than HD. But is it really that much better?

4K images are composed of nearly 8.3 million pixels. Compare that to the just over 2 million found in a 1080p image, the full HD resolution produced by Blu-Rays. It's nine times as many pixels as a 720p HD broadcast. That's like the difference between an 8-megapixel camera and a 2-megapixel camera.

Can I even see all those pixels?

       It depends. The extra pixels make 4K images look great in the store when you're standing close to the TV. But if you expect to sit on your couch 8 feet away from your TV, you'll need a 55-inch TV or bigger to see the improvement. And the farther from the TV you sit, the bigger the TV you need in order for 4K to make a difference. The smaller your TV and the farther you sit from it, the less distinguishable individual pixels become. So 4K mostly benefits viewers who sit close to large TVs. But the Ultra HD standard is about more than just a lot of pixels. The video specs also call for a larger color space, which should make   everything look better even if you can't see all of the pixels.

Cannot scan specific channel, is this TV defective?

    No, channels are particular to the antenna and positioning of your antenna for scanning channels.

That is all well and good, but it is not like there is anything to watch on 4K, right? house of cards 4k, Youtube 4k.

Like all other original Netflix programs in 2014, House of Cards will be shot and offered in 4K.Amazon, Hulu, Netflix, and YouTube have all announced that they will produce more 4K content beginning this year.

TV has no power, LED is not illuminated.

    1.Make sure the power cord is properly and securely connected.2.Try a different electric outlet.3.Try a new power cord.4.If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

HDMI Compatibility Issues Basic Information

    1. Try a known to be working HDMI cable to see if that helps.
    2. Purchase a new HDMI cable from an electronics store or online store to see if that helps.
    2. Turn both devices off then power each of them on separately.  See if that helps.
    3. If you still have the same problem please check with Sceptre's support team for further
    help on the subject.  www.sceptre.com/contactus.html

MY TV screen is black but I still have sound

    1.If you are watching the TV tuner make sure the signal is good.  Sometimes with bad signals the picture will fail but the audio will still be present.
    2.Check if the video cable wire is loose.
    3.Check if the video cable itself is bad.
    4.Check the source of the video (a dvd player or cable box or game console) to see if that has problems.  Try the source of the video with another TV if possible.  If it works then this tells you it is the TV’s issue.  If it does not work then it tells you the problem lies with the device.
    5. If you have checked all of the above, most likely the TV is at fault.  Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.  Please see if that solves your issue.
    6. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

The contrast is too bright, and the text has coloring, what do I do?

    1. Obtain the TV's remote control.
    2. Press menu then navigate to Picture settings. Using the features like Sharpness, Saturation, Contrast and Brightness adjust the sliders for best viewing experience that you prefer.
    3.  If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

TV is displaying abnormal colors.

    1. If you are watching the TV tuner make sure the signal is good.  Sometimes with bad signals the picture will fail but the audio will still be present.
    2. Check if the video cable wire is loose.
    3. Check if the video cable itself is bad.
    4. Check the source of the video (a dvd player or cable box or game console) to see if that has problems.  Try the source of the video with another TV if possible.  If it works then this tells you it is the TV’s issue.  If it does not work then it tells you the problem lies with the device.
    5. If you have checked all of the above, most likely the TV is at fault.  Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.  Please see if that solves your issue.
    6. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

Are Sceptre products compatible with Apple products?

    Yes, Sceptre TVs and monitors will display as plug and play devices when connected. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

HDCP video is showing no HDCP support

    1. Reboot your HDCP video device but turning them off and unplugging the power cord.  Wait up to 8 minutes to plug the power back in to see if it works or not.
    2. If you are still experiencing issues, turn the TV off for 10 seconds then turn it back on.  See if the problem persists.
    3. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

Display has dead / stuck / bright pixels.

    1. If you purchased it under 30 days.  Please exchange it with your retailer.
    2. If you are outside 30 days of return period please read the following.  Your TV is manufactured using an extremely high level of precision technology, however, sometimes some pixels of your TV may not display. Pixels defects within industry specifications are inherent to this type of product and do not constitute a defective product.  SCEPTRE sets limit on the LCD at 3 dead, stuck or bright pixels in a cluster adjacent to each other, or 5 dead pixels in a combination of color and brightness. Any number of dead or bad pixels under the limit is considered to be within normal performance specification of the LCD and is not considered defective.

Picture is distorted or abnormal.

    1. Check if the video cables are loose
    2. Check if the video cables are correctly connected. Sometimes with YPbPr (Component) cables it is possible to mix the green and blue connection.
    3. Check if the cable is corrupt. Try a new set of cables to see if it makes any difference.
    If connected with the composite cables ) red yellow white) make sure you are on the AV source.
    If connected with component cables(green blue red white red) make sure you are on the YPbPr source.
    This might be from interference from large electrical appliances, cars, motorcycles, or fluorescent lights.  If the TV is close to the wall, try moving the TV to another room in your house to see if the problem still occurs.
    If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

The left side of right side of the screen is partially cut off, while the opposite side has a vertical black bar.

    1. Make sure that your display's aspect ratio is set to full or dot by dot.
    2. Check another source to see if the same issue happens.
    3. Check the video cable to make sure it is not loose. If this is a TV, see if all the sources are giving you the same problem.
    If this is a monitor, try going into the video card’s driver settings to see if you can adjust the image from the video card driver settings.
    If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

There is audio or sound coming from the TV.

    1. Check the cables to see if they are tightly connected.
    2. Check the source to make sure your cables are connected to the correct source.
    3. If you are using HDMI then make sure you have set the audio signal to PCM instead of BITSTREAM.
    4. If you are using ANTENNA:AIR as your source, make sure your signal is strong. Check with another channel to see if sound is coming through.
    5. Try another source with another device to see if there’s sound on the other source. If there is audio from the second source, then there may be an issue with your original device. Verify that the Original device is function correctly and try again.
    6. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

No Signal

    1. Check if your TV is on the right source. The inputs on the back of the TV will be labeled. Press the source button and select the same source that your connection is plugged in to.
    2. Check if the video cable wire is loose.
    3. Check if the video cable itself is bad.
    4. Check the source of the video (a dvd player or cable box or game console) to see if that has problems. Try the source of the video with another TV if possible. If it works then this tells you it is the TV’s issue. If it does not work then it tells you the problem lies with the device.
    5. If you have checked all of the above, most likely the TV is at fault. Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.
    6. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

Remote is not functioning properly

    1. Turn off the TV, unplug it from the socket.
    2. The TV’s remote sensor is also housed in the same place as the power indicator light. Please make sure there is line of sight from the remote control’s front sensor to the remote sensor of the TV.
    3. Remove the batteries out of the remote for about 10 minutes. Press the remote buttons and the power button for 2 seconds, and then reinstall the batteries.Try the remote to see if it works.
    4. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

How come my movie files do not play using the DVD player built into the Sceptre TV?

    Sceptre TVs with built in DVD players can play standard DVD and VCD movies only.  If you want to play movies or clips of home videos you have backed up onto a DVD disc, you will need to download a software that helps you copy or “burn” the files properly so that the DVD player recognizes the DVD and plays them properly.  Please reference the link below for further instructions.
    http://www.wikihow.com/Put-Movies-on-a-Blank-DVD

How do I program my remote to my TV?

    Our TVs will follow the same remote codes as Sony's. Please consult the manual for your universal remote for the specific code. If none of the codes provided work with your TV please contact your manufacturer of your remote or your service provider for more information.

Removing sticker labels on the

    Method A
    1. Use a hair dryer and blow on the sticker; this will warm up the sticker’s glue which will allow you to easily remove the sticker.
    2. Use regular tape to remove the glue residue by taping the glue residue then pulling the tape up.  Repeat this action until the glue residue is completely removed.Method B
    1. Use a product found commonly in hardware stores such as Home Depot or Lowes called Goo Gone or Goo Be Gone, dampen a paper towel with the solution and rub gently on the sticker area.
    2. Wait for 10-20 minutes.
    3. Try to remove the sticker by gently picking at the sides.  If the sticker still feels hard to peel off, repeat STEP 1.
    4. Once you remove the sticker, use the Goo Gone or Goo Be Gone solution again on the towel and wipe the area where the sticker was removed in order to remove the remaining glue residue.
    5. As an alternative you can use tape to remove the glue residue by taping the glue residue then pulling the tape up.  
    6. Repeat this action until the glue residue is completely removed.

HDCP video says no HDCP support

    1. Reboot your HDCP video device but turning them off and unplugging the power cord.  
    2. Wait up to 8 minutes to plug the power back in to see if it works or not.
    3. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html

How do I mount my TV/ monitor?

    Most of our products will be VESA compatible; however, sizing will change with each model. Please consult your user manual for more information. If you are still experiencing issues, please contact our support team for more assistance. https://www.sceptre.com/contactus.html