Shipping Instructions

1. Form : Completely fill out the Return Merchandise Authorization (RMA) Form. Incomplete RMA requests will be rejected. An RMA # will be issued within 48 hours and is valid for 15 days. No PO Box address will be accepted
2. Pack : To avoid damages please ship the product(s) with the original packaging materials. Sceptre will not be responsible for any damages or lost items. Please send the following items related to your product:
   
   i) Monitor: Send in Monitor Display, AC Adapter/Power Cord & Display Cables
   ii) TV: Send in TV Display & Remote Control
   
   Please cover product(s) with a plastic bag or protector to prevent screen damage from the packaging material and foam.
3. Ship : Postage, insurance, and/or shipping costs incurred in returning equipment for warranty services are your responsibility. Sceptre will not be responsible for damages. Clearly print the RMA # on the outside of the shipping package and ship to:

   
   Attn: Sceptre-RMA# XXXXXX
   16800 E Gale Ave
   City of Industry, CA 91745

*If the RMA Form is incomplete or the return shipment does not have an RMA # clearly visible on the outside of the shipping label, the product will be refused and returned at the customer's expense.
*We advise you to insure your shipping to cover for any damages that occur during shipping.
*All products are considered as one package and will be shipped via UPS Ground.