1. How SCEPTRE collects and uses data
This paragraph introduces how your data may be collected and used by SCEPTRE products and services.
When you use or interact with SCEPTRE products and services (for example, SCEPTRE monitors, software, official websites and customer support services), we may need to collect certain items of personal data from you and use it for specific purposes. The following description is an overview (not the exhaustive list) about how your data may be collected and used by SCEPTRE. Please note that we will only collect certain items of your personal data for particular purposes based on the SCEPTRE products and services you actually use. Also, the items of the personal data to be collected are varied from the nature of respective product and service. Moreover, in some countries, in order to avoid wrongfully collecting or using children’s personal data, you may need to additionally provide your date of birth or the contact information of your parent (or guardian) so that we could obtain the consent from your parent (or guardian). Furthermore, when you use SCEPTRE products and services, we may collect the following anonymous data which could not directly or indirectly identify you.
When you use SCEPTRE products and services, you do not have to provide your personal data requested by us. However, if you choose not to provide your personal data to SCEPTRE, we may not be able to provide the corresponding SCEPTRE products and services or respond to your inquires.
1.1 SCEPTRE collection of personal data
Personal data means any data which could directly or indirectly identify you, such as your name, email address and IP address. SCEPTRE may collect the following personal data based on your prior consent:
Your true, accurate, current and complete registration data, including your e-mail address, country/region and date of birth (now only requested in some countries) when you sign up for SCEPTRE account. If you use your social media account (for example, your Facebook or Google account) to sign up for SCEPTRE account, such social media provider (for example, Facebook Inc. or Google Inc.) may share your personal data under your social media account (for example, email address, name, nickname and date of birth) based on your consent.
Moreover, when you log in your SCEPTRE account (Route: Visit SCEPTRE official website http://www.SCEPTRE.com → find “LOGIN” on the upper-right side of the website→insert the E-mail address and password you registered for SCEPTRE accountfind your data under “Edit Your Account Information”), you can provide additional personal data to edit your personal profile (for example, your fax number), and to enjoy SCEPTRE products and services associated with your SCEPTRE account (for example, your product serial number for SCEPTRE product registration, articles and pictures posted and uploaded on SCEPTRE’ forums which may contain your personal data).
Your name, mailing/shipping/billing address (including zip code), contact information such as e-mail address and phone number when you make a purchase of our products or paid services (for example, purchasing SCEPTRE products or warranty extension services through SCEPTRE Store).
Your name, contact information such as e-mail address and phone number, mailing/shipping address (including zip code), country, product data such as product serial number, a copy of your invoice (in some countries, your name, address and other personal data may be included in an invoice), and payment details (such as VAT number or Tax Code) if any costs incurred when you request for customer services.
Your name, contact information such as e-mail address and phone number, submitted contents like posts, reviews and pictures, product data such as product serial number, a copy of your invoice (in some countries, your name, address and other personal data may be included in an invoice) when you enter our events or campaigns. The actual collected items of your personal data will vary from respective event or campaign. Moreover, if you are a winner of our event or campaign, or if you will receive giveaways from SCEPTRE, you may need to additionally provide your mailing/shipping address (including zip code) and personal data for tax declaration (for example, your residential address, ID or passport number and its copy).
Furthermore, in addition to the above personal data, your voice, video, communication records when you contact SCEPTRE (for example, by calling to SCEPTRE call center, using SCEPTRE online chat services, filling out online application form on SCEPTRE official website and sending emails to SCEPTRE). Moreover, we may record your image through security cameras when you visit SCEPTRE offices. Furthermore, we may collect your voice instruction as well as your video record which may contain the image of your home environment when you use our robot-related products and services. The above voice, video and communication records may contain your personal data.
1.2 How SCEPTRE uses your personal data
We may use your personal data for the purposes below. Please note that SCEPTRE does not sell your personal data.
To assess and improve the performance and quality of SCEPTRE products and services.
To obtain customer feedback and to analyze user experience for the purpose of development and evaluation of new products and services.
To fulfill the sign-up process of SCEPTRE account and to experience SCEPTRE products and services associated with SCEPTRE account (for example, product registration and SCEPTRE’ forums services).
To provide delivery services (for example, delivering your purchased products) and order status updates, as well as to issue invoices.
To process and fulfill any subscriptions you have signed up for, including eDMs or SCEPTRE newsletters to keep you up to date with the latest SCEPTRE news, promotions and upcoming events. You may unsubscribe it at any time with no charge.
To send you important notifications and updates, such as security and technical notices and communications about changes to our terms, conditions and policies. Because of the importance of such notifications and updates, you may not opt out of receiving them.
To verify your identity, deliver event or campaign entries and rewards, contact you for event or campaign-related matters, provide cashback allowance, declare tax and provide shuttle services and cover you with insurance (if necessary) when you enter our events or contests.
To provide you with customer support services (for example, to fulfill your product repair requests and respond to your questions), our customer care and customer satisfaction survey for user experience analysis. Also, to protect your rights and interests and to adopt access control, we may collect your voice, video and communication records when you contact SCEPTRE or visit our physical premises such as SCEPTRE offices. To provide you with personalized marketing services, for example, using third party cookies to offer marketing communications and advertising that we believe may be of interest of you, or recommendation about services you may be interested in based on your use of SCEPTRE products and services.
Any other purposes with your prior consent.
1.3 SCEPTRE collection and usage of anonymous data
Anonymous data means any data which could not directly or indirectly identify you, such as your product model, software version and date of invoice. When you use SCEPTRE products and services, we may collect the following anonymous data from you, and use it for any purposes. Moreover, when the following anonymous data is connected with your personal data listed above, we will also treat such anonymous data as personal data and protect it at the same level of protection for personal data.
Your log data associated with SCEPTRE products and services, such as your product model name, product name, brand name, manufacturer name, part number, type and version of hardware (for example, monitors and smart TVs) and operation system, factory-default settings, activation time, firmware update data (for example, the execution method for firmware update, update date and result of update), size of memory and storage, Read-Only Memory (ROM) related data (for example, type, version, and build description of ROM), product color, the telecom and network you use to connect to our products and services, the status of the network, telephony log data, standby status, crash history, preferred interface, type, version and language settings of browser, diagnosis and usage data, your usage behavior, and Wi-Fi, system status and local time.
Your application data associated with your usage and interaction with SCEPTRE applications and software, such as the name and version of applications and software, the install and uninstall time, login and logout time, frequency and numbers of your usage, open and close time of applications and software, the category of your preferred applications and software, usage behavior settings, update version and update result.
Your purchase information of SCEPTRE products and services (for example, the purchase date and reseller’s name) when you request for certain customer support services (for example, product repair services) or join our events.
2. Retention of your personal data
This paragraph introduces how long SCEPTRE retains your personal data.
3. To whom SCEPTRE may disclose your personal data
This paragraph introduces SCEPTRE may share your personal data to third parties under limited circumstances and purposes.
Your personal data will not be disclosed to any third parties without one of the following exceptions:
3.1 Your Consent
We will only disclose or share your personal data to other third parties with your prior consent.
3.2 Service Providers
3.3 For legal, protection, security purposes
We may disclose or share necessary items of your personal data with third parties for one of the following legal or security purposes:
To the extent it is required by applicable laws or regulations or competent governmental or judicial authorities, necessary to establish or preserve a legal claim or defense, or necessary to prevent fraud or other illegal activities.
To protect the rights, property or safety of SCEPTRE, our service providers, customers or the public, as required or permitted by law.
4. Cookies and similar technologies
1. In order to enrich and perfect your online experiences, we use the following cookies which are essential to SCEPTRE products and services:
Sign-up and authentication
Storing your preferences and settings
2. For analytics purpose and to provide you with personalized advertising services and other functions, we use the following cookies to optimize your experiences in using SCEPTRE products and services:
Targeting and advertising
This type of cookies is also used to help measure the effectiveness of the advertising campaigns, such as Hubrus DSP provided by Hubrus, Google AdWords cookies and Google Double Click cookies provided by Google Inc. The collected cookies data may be used between SCEPTRE and advertising campaign service providers.
Watching videos embedded in our websites
4.2 How to manage cookies settings
Please note that you can configure cookies settings by accessing the browser you install to accept, block or delete some or all of cookies (for example, third party cookies).
If you choose to block cookies, you may not be able to use all of the features of SCEPTRE products and services.
The functions of cookies settings may vary depending on the type and version of browser you install. We try to list common and widely-used types of browsers as following. You may refer to the below linkages to understand how to control your cookies settings through browsers (The content in the following linkages is English. For your easier reading, please find the language option in the following linkages to select your preferred language). Also, if you do not use any of the following browsers, or the content in the following linkages is removed or not accessible, please visit those browsers’ privacy-related statements or support pages for further information. You may also refer to https://www.aboutcookies.org/ (the content in this linkage is English) which introduces how to manage your cookies settings through various browsers.
How to control your cookies settings through Google Chrome browser:
How to control your cookies settings through Microsoft Internet Explorer browser:
How to control your cookies settings through Mozilla Firefox browser:
How to control your cookies settings through Apple Safari browser:
4.3 Web Beacons
A web beacon is an often-transparent graphic 1x1 (pixel) GIF or PNG image that is implemented on websites or in an email to measure the effectiveness of campaigns. SCEPTRE or our service providers may use web beacons to know if you visit certain pages or click links in SCEPTRE products and services. We may implement web beacons in our marketing communications such as eDMs or SCEPTRE newsletters to know which communication contents you have clicked or read. We will use the data from web beacons to improve our websites and SCEPTRE products and services.
5. Third-party links in SCEPTRE products and services
This paragraph introduces when you visit any links or use any services provided by third parties, please always refer to privacy-related statements issued by third parties.
This paragraph introduces how SCEPTRE protects your personal data and provides some suggestions on how to protect your personal data at your end.
We take precautions to protect your personal data against unauthorized access, alteration, disclosure or destruction. We conduct internal reviews of our data collection, storage and processing practices and technical and organizational security measures, as well as physical security measures to guard against unauthorized access to systems where we store your personal data.
Transmission of personal data between different locations of SCEPTRE and its affiliated entities is performed through our secured wide area network. When you submit your personal data to us, your personal data is protected both online and offline.
However, SCEPTRE cannot guarantee perfect security on the internet. To protect your personal data from unauthorized access, we recommend that you:
6.1 To appropriately protect your SCEPTRE account, for example:
To use alphanumerical passwords when signing up SCEPTRE account.
To use your own account name and password to log in SCEPTRE account. Also, you are solely and entirely responsible for securing the confidentiality of your account name and password and for any and all activities that occur under your SCEPTRE account.
To change your passwords of SCEPTRE account on a regular basis.
To immediately contact us when you find that the account name/password of your SCEPTRE account had been misappropriated. SCEPTRE may suspend or terminate the permission to login to your SCEPTRE account with such account name/password (or any part thereof), and remove your personal data related to your SCEPTRE account.
6.2 To keep your products up to date by applying the latest available security updates for your software and use such tools as virus/spyware scanners.
6.3 If you become aware of a security and technical vulnerability affecting SCEPTRE products and services, please contact us through SCEPTRE technical support at https://www.sceptre.com/support/contactus.html
7. How to manage your personal data
7.1 SCEPTRE account
Please provide your true, accurate, current and complete personal data to SCEPTRE under your SCEPTRE account so that SCEPTRE can provide you with the corresponding SCEPTRE products and services.
You may view and change your SCEPTRE account data by logging in to your SCEPTRE account and editing your account data.
If you would like to subscribe or unsubscribe SCEPTRE eDM and notice with SCEPTRE news, latest products and services, you may do so by either entering in your email address at the Join our Newsletter field at the bottom of the Sceptre homepage or emailing firstname.lastname@example.org with the subject: unsubscribe, please be noted that it may take around 2 business days to complete the unsubscription process.
You can manage cookies settings through the browser you install to accept, block or delete some or all of cookies (for example, third party cookies) or adopt other settings at all times.
If you do not wish SCEPTRE to provide you with personalized marketing services and advertisement through third party cookies, you may block or delete third party cookies through your browser at all times.
7.3 Contact SCEPTRE to manage your personal data
If you have any inquiries or requests about your personal data under your SCEPTRE account or other personal data collected by SCEPTRE, such as request for access, correction, download, blocking or deletion for your personal data, please contact us by one of the following ways. For example, you may contact us if you think SCEPTRE has wrongfully collected and used your personal data and may demand restriction of the use of your personal data under certain circumstances (for instance, you may contact us if you do not wish your personal data to be analyzed) at all times.
Please Sceptre’s Homepage at https://sceptre.com/
Please file your requests by sending an email to CS@SCEPTRE.COM
Please call us at the relevant customer support number at https://www.sceptre.com/support/contactus.html.
7.4 Whenever you use SCEPTRE products and services, we strive to maintain the accuracy of your personal data and protect your personal data against any accidental or malicious destruction. We will accommodate your requests regarding your personal data; however, we may not be able to fulfill your above requests in one of the following circumstances:
As required or permitted under application laws;
For legitimate business purposes;
Unreasonably repetitive requests that require disproportionate technical efforts and resources, for example, developing a new system or fundamentally changing the current practices;
Potentially risks on the privacy of others;
8. Children’s Privacy
We do not knowingly collect personal data from a child below the age of sixteen (16) or equivalent minimum age in the relevant jurisdiction without parental consent. We encourage parent (or guardian) to take an active role in a child’s online activities and interests while using SCEPTRE products and services.
If you are a child, please seek parental consent before your use of SCEPTRE products and services. You may submit your personal data with parental (or guardian’s) consent to us only. Your parent (or guardian) can reach us through one of the contact channels listed in “7.3 Contact SCEPTRE to manage your personal data” to consent to the processing of your personal data, to revoke or withdraw any consent previously given, to request for access, correction, download, blocking or deletion for your personal data. For example, your parent (or guardian) may contact us if he/she thinks SCEPTRE has wrongfully collected and used your personal data and may demand restriction of the use of personal data under certain circumstances (for instance, your parent (or guardian) may contact us if he/she does not wish your personal data to be analyzed) at all times.
9. Sensitive Personal Data
In our general practices, SCEPTRE does not ask you to provide sensitive personal data such as data about your medical or health records, political, religious or philosophical beliefs, criminal offences (alleged, or committed), criminal conviction background, racial or ethnic origin, trade union membership, sexual orientation, sexual history, behavior or genetic data. Please refrain from providing us with such sensitive personal data.
11. Contacting Us
Address: 16800 Gale Ave. City of Industry, CA 91745